Baldrige Treasures in Plain View: Who Knew? |

Posted by Christine Schaefer

Every once in a while, I find an amazingly great book at the bottom or back of one of my household?s 15+?jam-packed bookbins or double-stacked bookcases. (Yes, I am a bibliophile, and my home might?be confused with?a library.) Similarly,?a wealth of?resources?can be found on the Baldrige Web site that don?t all get a lot of attention despite being?freely available?for?downloading and use.?Today I?d like to remedy this situation?by spotlighting some educational resources?on the Criteria for Performance Excellence and other Baldrige offerings.

Consider the slide set available on the ?Examiners as Ambassadors? page. The 14 PowerPoint presentations, which we have been updating every year, can?help you teach?others in your organization?or?other organizations in your community?about the Criteria for Performance Excellence.?Some presentations?also detail the scope and impacts of the Baldrige Program and provide examples of results and testimonials from Baldrige Award-winning organizations in every sector. Let me summarize?what you?ll find in each module:

1. Criteria Overview: Introduces the history, basic goals, and purposes of the Criteria for Performance Excellence and outlines how to start using the Criteria and related offerings of the Baldrige Program (sample slide shown below)
2. Criteria for Performance Excellence: Comprehensively examines the foundational framework and core values of the Baldrige Criteria and each category; also provides testimonials from senior leaders of organizations using the Criteria in the business/nonprofit sector
3. Health Care Criteria: Same as above, focused on Health Care Criteria with testimonials from health care organizations
4. Education Criteria: Same as above, focused on Education Criteria with testimonials from education organizations
5. Key Excellence Indicators (Business/Nonprofit): Organized by the seven Criteria categories,?these slides outline?role-model organizational behaviors and results?through examples from manufacturers, small businesses,?service businesses, and nonprofit organizations that have won the Baldrige Award in recent years.
6. Key Excellence Indicators (Health Care): Same as above, featuring examples from health care organizations
7. Key Excellence Indicators (Education): Same as above, featuring examples from education organizations
8. Program Overview: Summarizes the history, accomplishments, and offerings of the Baldrige Program, with profiles of the latest award recipients (2011)
9. Award Process: Outlines the steps for applying for the Baldrige Award and the role of examiners, with general schedule information and historical applicant-sector data and eligibility rules
10. Why Apply?: Details the benefits of applying for the Baldrige Award, describes how the Baldrige approach is both different from and complementary to other performance improvement approaches, and provides testimonials from senior leaders of Baldrige Award-winning organizations; also provides historical scoring data from the Baldrige Award process
11. Nonprofit Category: Focuses on applicability of?Baldrige Award and Criteria?to the nonprofit sector (an award eligibility category added in 2007),? with profiles of the four nonprofit organizations that have won the Baldrige Award to date
12. Self-Assessment: Outlines uses of the Baldrige Criteria and related tools for organizational self-assessments
13. The Path to Excellence and Some Path-Building Tools: Details how the Baldrige Criteria can be used effectively as an umbrella or systemic model for organizational performance excellence, complementing such tools and approaches as Six Sigma, Lean, and ISO-9001
14. Program Impacts: Describes the scope of the Baldrige Enterprise, including the state and local Baldrige-based programs. Also profiles and highlights results of the most recent (2011) Baldrige Award winners

Check out?these?presentations today. They?re right here, they?re adaptable to?any speaker?s?needs, and they?re free.

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